Bugs

Found a bug in one of our products? Please provide us steps to replicate the issue and we will make sure it never happens again.

100%

Chance of getting support:

Excellent

Display issues

If the product does not display like in our demo page, provide us with log in details and we will try to fix it as soon as possible.

90%

Chance of getting support:

Very Good

3rd party products

Our extensions and templates are tested to work flawlessly on a clean Joomla installation. If they don't work with 3rd party extensions or templates, we can help you to locate the issue but we can't guarantee to fix the problem.

50%

Chance of getting support:

Sometimes

Javascript conflicts

We can help you to identify such issues but if the problem is caused by a 3rd party extension or template, we will not be able to help you.

If there are javascript errors in your website caused by other extensions, you must solve these errors before asking for support for our products.

30%

Chance of getting support:

Occasionally

Old versions

If you are using an older version of a product or an older version of Joomla, we will try to figure out the issue but there is not much we can do if you don't update to the latest versions.

20%

Chance of getting support:

Rarely

Customizations

Limited customization support is available only if the feature will add value to the product and is requested by others too.

10%

Chance of getting support:

Very Rarely

Configuration

Our support staff is always willing to help you identify technical problems and give you tips on how to configure the extensions/templates.

10%

Chance of getting support:

Very Rarely

Server & Hosting

You will have to sort it out with your hosting provider. Unfortunately there is nothing we can do to help you.

0%

Chance of getting support:

Zero

Important: Admin log in info

We can not provide support if you post single line questions without detailed description of the issue faced. Support requests without links and/or log in info will be automatically labeled as low priority, resulting to prolonged resolution time. Log in info can be submitted inside tickets safely.

Expired Subscriptions

Support is available to paying customers with active subscriptions. If your subscription has expired and you need support, you must renew your subscription.

Old Browsers compatibility

Are you still on IE8 and below? We only support modern browsers like IE9+.

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