Bugs

Found a bug in one of our products? Please provide us steps to replicate the issue and we will make sure it never happens again.

100%

Chance of getting support:

Excellent

Configuration

Our support staff is always willing to help you identify technical issues and give you tips on how to configure the extensions/templates.

100%

Chance of getting support:

Excellent

3rd party products

Our extensions and templates are tested to work flawlessly on a clean Joomla / Wordpress installation. If they don't work with 3rd party extensions or templates, we can help you to locate the issue but we can't guarantee to fix the problem.

50%

Chance of getting support:

Sometimes

Javascript conflicts

Our products will not work on a website with existing Javascript errors.

If there are javascript errors in your website caused by 3rd party extensions or templates, you must solve these errors before asking for support for our products.

30%

Chance of getting support:

Occasionally

Old versions

If you are using an older version of a product or an older version of Joomla / Wordpress, we will try to figure out the issue but there is not much we can do if you don't update to the latest versions.

20%

Chance of getting support:

Rarely

Localhost

If your website is on localhost then there is little we can do to help you. In this case please upload your website to a live server before opening a ticket.

10%

Chance of getting support:

Very Rarely

Customizations

Your feedback is always welcome. However, due to very limited time, we don't provide customization services. All customizations are out of support scope.

0%

Chance of getting support:

Zero

Server & Hosting

Unfortunately there is nothing we can do to help you. You will have to sort it out with your hosting provider.

0%

Chance of getting support:

Zero

Automated email notifications

Please do not respond to the automated email notifications for tickets as these email responses are not monitored and will be ignored. Responses must be posted inside tickets only.

Customized extensions

We can not provide support if you have customized the extensions or you have made changes to the core files of the extensions.

Important: Admin log in info

We can not provide support if you post single line questions without detailed description of the issue faced. Support requests without links and/or log in info will be automatically labeled as low priority, resulting to prolonged resolution time. Help us to help you. Log in info can be submitted inside tickets safely.

Expired Subscriptions

We cannot guarantee that older versions of our products will continue to function indefinetely with the latest version of Joomla / Wordpress or the latest versions of 3rd party extensions and templates. Support is available to paying customers with active subscriptions. If your subscription has expired and you need support, you must renew your subscription.

Old Browsers compatibility

Are you still on IE9 and below? We only support modern browsers like Chrome, Firefox, IE10+ etc.

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