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Please note that after your purchase it might take up to 20 minutes to receive the email that contains your username and password.

Don't forget to look in Spam / Trash folders too.

You can also use the following pages to retrieve your username and password:

Remind username

Reset password

If you have multiple accounts on our website, make sure that you are using the correct one to log in. Read the following article if you are not sure about the email associated with your purchase: I can't log in to my account

GDPR Requirement

The EU GDPR requires us to automatically delete inactive user accounts. If you have not logged in to our website in the past 6 months we are legally obliged to delete your account.

All users which have either logged in in the last 6 months or have one or more active subscriptions are exempt from the automatic account deletion.

You can read more about this in our Privacy Policy

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