Bugs
Found a bug in one of our products? Please provide us steps to replicate the issue and we will make sure it never happens again.
Configuration
Our support staff is always willing to help you identify technical issues and give you tips on how to configure the extensions.
3rd party products
Our extensions are tested to work flawlessly on a clean Joomla / WordPress installation. If they don't work with 3rd party extensions or templates, we can help you to locate the issue but we can't guarantee to fix the problem.
Localhost
If your website is on localhost then there is little we can do to help you. In this case please upload your website to a live server before asking for support.
Old versions
If you are using an older version of a product or an older version of Joomla / WordPress we can't help you unless you update to the latest versions.
Existing errors
Our products will not work on a website with existing PHP or JavaScript errors.
If there are errors in your website caused by 3rd party extensions or templates, you must solve these errors before asking for support for our products.
Customizations
All customizations are outside of support scope. We currently don't provide customization services.
Server & Hosting
Unfortunately there is nothing we can do to help you. You will have to sort it out with your hosting provider.