Minitek FAQ

Minitek FAQ is an Ajax-driven, mobile-friendly, feature-rich FAQ (Frequently Asked Questions) plugin for WordPress. It features an innovative topic navigation menu which can be used to effortlessly add multiple structured FAQ sections to your website.

  Features that are only available in the Pro version are displayed with the label PRO

To install Minitek FAQ

  1. Login to WordPress admin dashboard
  2. Navigate to the WordPress Plugin Installer and click on "Add New"
    Installation
  3. Click on "Upload Plugin", select the plugin zip file and then click on "Install Now"
    Installation
  4. Navigate to Plugins and activate the plugin Minitek FAQ
This section applies only to the Pro version of the plugin. The free version can be updated without authentication.

The plugin must be authenticated before you can update it. To authenticate and update Minitek FAQ:

  1. Navigate to Minitek FAQ > Settings.
  2. Enter your Download ID in the respective field. You can find your Download ID in the Minitek Dashboard.
  3. That's it! The plugin will now notify you whenever there is a new version released. Please note that you will be able to receive updates only for the duration of your subscription at Minitek.gr.

Minitek FAQ content is structured according to the following hierarchy:

Sections:

Sections are containers that contain topics. You can create as many Sections as you like, thus creating many independent FAQ sections.

Topics:

Topics are containers that contain children Topics and Questions. A Topic can have an unlimited number of children Topics. Any Topic can contain Questions regardless of the Topic level.

Questions:

Questions are the central content type in Minitek FAQ. A Question exists inside a Topic and can have Votes.

In Minitek FAQ, Sections serve as topic containers. Each Section is an independent FAQ section and can be linked to a FAQ Book Section menu item.

Follow the steps below to create a new Section:

  1. Go to Sections, enter a name for a new Section and click on "Add New Section".

  2. Open the new Section and configure the Section options.

    Description: An optional description for this Section.

    Section image: The Section image can be displayed in the Sections page.

    General

    Top navigation: Select whether you want to display the top navigation in the Section. The top navigation serves as a breadcrumbs menu.

    Top navigation root: The page that corresponds to the "Home" link at the top navigation. Typically, you should link to the page where you display all the Sections (Sections shortcode).

    New Question link PRO: The page that corresponds to the "New Question" button in the top navigation. The page must contain the Question form shortcode.

    Show section description: If enabled, the section description is displayed at the top of the Section page.

    Left navigation: Select whether you want to display the left navigation in the Section. The left navigation shows all topics under the Section and serves as a menu.

    Load Topics:

    • Endpoint topics:
    • When clicking on a topic in the left navigation menu, the topic content and questions will be loaded only if the topic does not have any children topics.
    • All topics:
    • When clicking on a topic in the left navigation menu, the topic content and questions will be always loaded even if the topic has children topics.

    Active Topic

    Show active topic: Display the content and questions of a specific topic in the section page.

    Active topic: Select a topic.

    Popular Topics

    Popular topics: Select whether you want to display the popular topics in the section page.

    Show header: Displays the popular topics header.

    Count: Enter the number of popular topics to be displayed in the section page.

    Columns: Enter the number of columns for the popular topics.

    Show title: Select whether you want to display the topic title.

    Show description: Select whether you want to display the topic description.

    Description limit: Word limit for the topic description.

    Show image: Select whether you want to display the topic image.

    Popular Questions PRO

    Popular questions: Select whether you want to display the popular questions in the section page.

    Show header: Displays the popular questions header.

    Count: Enter the number of popular questions to be displayed in the section page.

    Show description: Select whether you want to display the question introtext.

    Description limit: Word limit for the question introtext.

    Topics tree

    Show topics tree: Select whether you want to display the topics tree in the section page.

    Show header: Displays the "All topics" header.

    Show topics icons: Displays an icon next to each topic title.

    Children level: Select the maximum level of children topics.

    Columns: Enter the number of columns for the topics tree.

Topics serve as Question containers. Each Topic can contain Questions and children Topics.

Follow the steps below to create a new Topic:

  1. Go to Topics, enter a name for a new Topic, select a Parent Topic (or Section if it's a first-level topic) and click on "Add New Topic".

  2. Open the new Topic and configure the Topic options.

    These options control the content display in the Topic pages. If you don't want specific settings for a topic, you can select "Use Global" in the parameters. In this case, the Global Topic Options will be used instead. You can configure the Global Topic Options in the plugin Settings.

    Section: The parent Section for this Topic. If a Parent Topic is selected, the Section is inherited from the top-level parent topic.

    Content: The content of the Topic.

    Icon class: A Dashicons icon class. This icon will be displayed in the left navigation as well as in the topics tree in the Section page. You can see all Dashicons classes at https://developer.wordpress.org/resource/dashicons/#thumbs-up.

    Moderators PRO: Comma separated email addresses of moderators to receive notifications for new questions in this topic. If left empty, inherits value from Parent Topic or Settings. Enter "none" to disable notifications for this topic.

    Topic image: Select or upload an image for this topic (optional). The image will be displayed below the Topic title in the Topic pages as well as in the Popular Topics in the Section page.

    Show topic title: Select whether the topic title will be displayed.

    Show topic description: Select whether the topic description will be displayed.

    Show topic image: Select whether the topic image will be displayed.

    Show topic content: Select whether the topic content will be displayed.

    Show questions opened: If enabled, all questions in this topic will be displayed opened.

    Show subtopics: Select whether to display 1st level children of this topic.

    Show subtopics titles: Select whether to display the title for each subtopic.

    Show subtopics descriptions: Select whether to display the description for each subtopic.

    Show subtopics images: Select whether to display the image for each subtopic.

    Show subtopics content: Select whether to display the content for each subtopic.

    Show subtopics Questions: Select whether to display the subtopics questions.

    Click on "Update". Now if you visit the Section in the frontend you will see the new Topic in the left navigation menu. For the moment the Topic will be empty since you have not created any Questions yet.

Follow the steps below to create new Questions:

  1. Go to Questions and click on "Add New Question".

  2. Enter a title for the new Question and select a Parent topic (FAQ Topics). The content serves as the answer to this Question.

  3. You can optionally select a Featured Image for this question. The image will be used in Topic pages as well as in the Question page.

  4. Configure the Question options (optional) PRO.

    Notify author: If checked, an email will be sent to the question author when updating this question, notifying them that their question has been answered.

    The following options control the content display in the Question page. If you don't want specific settings for this Question, you can select Use Global in the parameters. In this case, the Global Question Options will be used instead. You can configure the Global Question Options in the plugin Settings.

    Question title: Select whether to display the question title.

    Question image: Select whether to display the question image.

    Question content: Select whether to display the question answer (content).

    Question date: Select whether to display the question date.

    Question author: Select whether to display the question author.

    Question voting: Select whether to display the question voting tool.

    Click on "Update". Now if you visit the Topic in the front-end you will see the new Question.

Use the following shortcode to display the Sections page in the front-end:

[mf-sections ids="x,y,z,..."]

where x,y,z,... are the comma-separated sections id's.

Use the following shortcode to display the Question Form page in the front-end (New Question form):

[mf-newquestion]

Use the following shortcode to display the User Questions page in the front-end:

[mf-myquestions]

In Minitek FAQ, email templates can contain plain text or HTML markup and are used as templates for the emails that are sent to the users.

Email templates can contain any of the following placeholders. Placeholders are special text strings that are dynamically replaced by the appropriate content when an email is constructed.

Placeholders Description
[NOTIFICATION_DATE] Date of event.
[RECIPIENT_NAME] Name of email recipient.
[QUESTION_ID] ID of question.
[QUESTION_TITLE] Title of question.
[QUESTION_URL] Front-end URL of question.
[AUTHOR_NAME] Name of author.
[TOPIC_TITLE] Title of topic.
[TOPIC_URL] Front-end URL of topic.
[SITENAME] Site name.

Email templates are automatically selected according to the notification type (field: Type).

Info

You can only use inline styling inside email body. CSS classes are not allowed.

Minitek FAQ has two types of email notifications:

  • Notifications for new questions (sent to moderators)
  • Notifications for answers (sent to question author)

Follow the steps below to enable email notifications for moderators:

  1. Go to plugin Settings and under the tab Notifications enable the parameter New question. Note that these notifications will be sent only if the question is submitted through the front-end interface.

  2. Enter the emails of the Moderators that will receive email notifications for new questions.

  3. Click on "Save Settings".

In order to notify a question author for a new answer in their question, check the "Notify author" checkbox in the back-end question form and then click on "Update".

General


Download ID: See Authenticating updates.

Sections


Top navigation: Select whether you want to display the top navigation.

Columns: Defines the number of section columns.

Section title: Select whether you want to display the sections titles.

Section description: Select whether you want to display the sections descriptions.

Section image: Select whether you want to display the sections images.

Section topics: Select whether you want to display the sections first-level topics.

Topics


Global settings for Topic pages

Topic

Topic title: Select whether you want to display the topic title.

Topic description: Select whether you want to display the topic description.

Topic image: Select whether you want to display the topic image.

Topic content: Select whether you want to display the topic content.

Subtopics

Show subtopics: Select whether you want to display the first-level subtopics.

Subtopics title: Select whether you want to display the subtopic title.

Subtopics description: Select whether you want to display the subtopic description.

Subtopics image: Select whether you want to display the subtopic image.

Subtopics content: Select whether you want to display the subtopic content.

Subtopics questions: Select whether you want to display the subtopic questions.

Questions

Questions ordering: Questions ordering in topics.

Ordering direction: Can be descending or descending.

Questions limit: Only this amount of questions will be shown for each topic and subtopic on page load. User can load more questions by clicking on the "Load more" button. Enter "0" if you don't want to limit the number of questions.

Show questions opened: If enabled, questions will be displayed open, otherwise, the user must click on the question to reveal the answer.

Questions image: Select whether you want to display the question image.

Questions introtext: Select whether you want to display a part of the answer before opening the question.

Introtext limit: Introtext will be limited to this word count.

Questions date: Select whether you want to display the question date.

Date format: See instructions on https://wordpress.org/support/article/formatting-date-and-time/.

Questions author: Select whether you want to display the question author.

Questions voting PRO: Select whether to display the question voting tool.

Guests can vote PRO: Select whether non-registered users can vote or not.

Questions permalink PRO: Provides a permanent link for each question.

Questions PRO


Global settings for Question pages

Question title: Select whether you want to display the question title.

Question image: Select whether you want to display the question image.

Question content: Select whether you want to display the question content (answer).

Question date: Select whether you want to display the question date.

Date format: See instructions on https://wordpress.org/support/article/formatting-date-and-time/.

Question author: Select whether you want to display the question author.

Question voting: Select whether to display the question voting tool.

Question Form PRO


Global settings for Question Form page

Allow topic selection: Allow users to select the parent topic of the question.

Static topic: Set a specific parent topic for all user-submitted questions if topic selection is not allowed.

Show form captcha: Displays a captcha in the question form. The plugin Invisible reCaptcha is required.

Notifications PRO


New Question: If enabled, the moderators will receive an email when a new question has been posted.

Moderators: Comma separated email addresses of moderators to receive notifications for new questions.

Slugs


Root: Root prefix of all Minitek FAQ slugs.

Prefix all slugs: Select whether you want to prefix all FAQ content with the Root slug.

Sections prefix: Prefix for Section pages.

Topics prefix: Prefix for Topic pages.

Questions prefix PRO: Prefix for Question pages.

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