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Even if you already had an account on our website before purchasing a subscription, a new account will be automatically created if you enter a different email in the order form. The log in credentials for the new account will be sent to the new email you entered in the order form. Click here for more info.
The downloads will not be visible in your old account, only in the new account. If you enter the same email as your old account in the order form, you can find the downloads in your old account.
Please note that in some cases it might take up to 20 minutes to receive the email that contains your username and password. If you have not received the email after 20 minutes have passed, you can send us a message. We are not responsible for email delays so you will have to wait for the email to be delivered to you by your email provider.