Orders

All the invoices for orders are generated as PDF documents.

The invoice can be downloaded by logging in to 2Checkout myAccount with your email and order number.

If you are ordering on behalf of a company, the invoice will be sent automatically to the billing email address provided during ordering. For each completed order, a payment receipt will also be sent automatically to the billing email address provided.

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According to EU regulations, all customers located within the EU are required to pay VAT unless they have a valid VAT ID, in which case they are exempt from VAT.

As per the new set of European Union regulations for VAT that came into effect starting January 1st, 2015, all of the purchases made through our vendor 2Checkout by EU shoppers will be charged a VAT rate according to the customer's country of residence or establishment.

In addition to VAT adjustments, please be informed that sales to customers established in Iceland, Norway and Switzerland (outside of the EU) are subject to each country's VAT.

For a list of EU member and their standard VAT rates, as well as more details on the VAT Regulations, please check out the European Commission Jan 1, 2015 Updates.

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Absolutely not. There are no recurring charges or other fees whatsoever. All subscriptions are a one-time payment and it's up to you to decide when to renew your subscription.

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Starting May 25th 2018, our eCommerce provider 2Checkout will be GDPR compliant.

Please visit https://www.2checkout.com/lp/gdpr-compliant.html for more details on how 2Checkout complies with GDPR, or visit https://www.2checkout.com/legal/privacy/ to learn how 2Checkout handles your data.

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When the order is confirmed, you will receive a notification by email. Also, you will be able to look-up an order for checking exactly its current status in 2Checkout myAccount at the Order Lookup Section.

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If you face a technical issue with a product, you may be eligible for a refund. Just contact us as soon as possible and we'll try to help you solve the problem.

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2Checkout Services are PCI DSS Level 1 Certified (Payment Card Industry Data Security Standard). PCI DSS is the most important security standard for the card payment industry. All transactions are made using a SSL connection (128 bytes) provided by Verisign.

The data sent from your browser to 2Checkout servers is always encrypted. All 2Checkout servers are certified McAfee Secure and scanned daily by ScanAlert for known vulnerabilities. Additionally 2Checkout does not store any credit card sensitive information.

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If you have paid with Paypal and you placed an order with a billing email address different from your primary email of your PayPal account (usually the one you used when you registered the PayPal account), an order confirmation may be required. In this case, follow the instructions that you have received by email, in order to confirm and complete the order.

You can look-up an order for checking exactly its current status in 2Checkout myAccount Area at the Order Lookup Section.

All information included in the order form is requested in order to prepare the invoice and to be able to send you all data regarding order and delivery. 2Checkout is legally entitled to collect personal data. Inconsistencies or incomplete information in the order form may lead to unnecessary delays in the order confirmation. For more details, please read the Privacy Policy.

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