My website has existing javascript errors. What can I do?


Your website must be completely javascript error-free before you enable our extensions. None of our extensions will work on a page with javascript errors. We don't offer support if your page has existing javascript errors. An existing javascript error is an error that existed before enabling any of our extensions. You must first fix all existing javascript errors before asking for support.

How do I know if my website has existing javascript errors?

Do the following to see if your website has existing javascript errors:

  1. Unpublish all Minitek extensions.

  2. Disable cache in your website and then purge all the cached pages.

  3. Open your website with Chrome Web Browser.

  4. Go to the page in question (all Minitek extensions must be disabled).

  5. Hit F12 on the keyboard. The DevTools window will open at the bottom of the browser window.

  6. When the DevTools window opens, click on the tab 'Console'.

  7. Now hit F5 so that the browser reloads the page.

  8. If everything is normal and there are no javascript errors present, you will not see any error messages in the console window.

  9. If there are javascript errors in your page, you will see those errors in the console window:

What to do now?

Unfortunately there is not much we can do to help you if your page has existing javascript errors caused by 3rd party extensions or templates. You must fix all the errors before enabling our extensions. If you still have problems after you have fixed all existing javascript errors, please ask for support and we'll look into it.