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Your website must be completely JavaScript error-free before you enable our extensions. None of our extensions will work on a page with existing errors. An existing JavaScript error is an error that existed before enabling any of our extensions. You must first fix all existing JavaScript errors before asking for support.

How do I know if my website has existing JavaScript errors?

Do the following to see if your website has existing JavaScript errors:

  1. Unpublish all Minitek extensions.

  2. Disable and purge the cache.

  3. Open your website with Chrome.

  4. Press F12 on the keyboard. The DevTools window will open.

  5. Click on the Console tab.

  6. Press F5 so that the browser reloads the page.

  7. If everything is normal and there are no JavaScript errors present, you will not see any error messages in the console window.

  8. If there are JavaScript errors in your page, you will see those errors in the console window:

What to do now?

Unfortunately there is not much we can do to help you if your page has existing JavaScript errors caused by third-party extensions or templates. You must first identify the extensions that are causing the problems and then try to solve those problems or ask for support from the extensions developers.

If you still have problems after you have fixed all existing JavaScript errors, please open a ticket and we'll look into it.

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