FAQ hangs at topic level on iPhone indefinately and wont display questions

MN
Martin NichollsPosted 4 years agoEdited 4 years ago
When trying to view FAQ questions on an iPhone 7 and an iPhone 6 the extension hangs indefinitely after selecting the topic, the 'spinner' icon keeps running and the list of questions is never displayed. Interestingly if the page is refreshed after about 5-10 secs the questions are there.. See photo sequence below.
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#1772

7 answers

M
MinitekPosted 4 years agoModerator
Hi there,

I don't have an iPhone so I can't see the problem.

I have an iPad though. Please send me a specific link to the extension in the front-end.
Which browser are you using on the iPhone?
MN
Martin NichollsPosted 4 years agoEdited 4 years ago
Hello Yannis, Thanks for the quick reply.

You need to be in the 'Client' area so log in (top right of screen)

User: marben
Password: P@ssword

FAQ dropdown menu is then second item from right on top menu

NB: This is just an area of the public site so the User / Password above is not a security risk and the account will be deleted when you have closed this issue
M
MinitekPosted 4 years agoModerator
Please update to the latest version 3.6.4.

Let me know if everything is ok now.
MN
Martin NichollsPosted 4 years ago
Updated - no change. Still hangs on loading questions with 'spinner' running
M
MinitekPosted 4 years agoModerator
It's working fine on my iPad with the latest iOS and Safari version

Try to clear the website + browser cache.

If it's not a cache issue, then it's some iPhone related problem.
MN
Martin NichollsPosted 4 years ago
Brilliant, clearing cache fully after update to 3.6.4 did it. Well done and thanks.
M
MinitekPosted 4 years agoModerator
You're welcome :)

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