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Error when indexing

F
FernmPosted 9 months ago
Minitek Live Search - Professional Subscription

I am getting this error every time I try to run an indexer, I tried to uninstall and install again but same problem:

COM_FINDER_AN_ERROR_HAS_OCCURRED

COM_FINDER_MESSAGE_RETURNED
null

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0
#3281

4 answers

M
MinitekPosted 9 months agoModerator

Hi there,

The most probable reason for this is a broken smart search plugin. Disable all 3rd party plugins and try again. If it works, then you must try to find the problematic plugin and delete it.

F
FernmPosted 9 months ago

The plugin seems to be "Smart Search - SP Page Builder", but if I disable it, no index happens in the sp page builder pages that I use in the website. 

What else can I do? I specifically asked before buying if Live search was compatible with sp page builder and the answer was: of course!

Thanks

M
MinitekPosted 9 months agoModerator

If the plugin is broken, then you should blame the plugin developer. We are not responsible for 3rd party plugins.

You can test whether the plugin is actually broken if you go to Joomla Smart Search (not Minitek Live Search) and click on the "Index" button.

If the Joomla Smart Search indexer gives you the same error, then the plugin is broken.

F
FernmPosted 9 months ago

I had to restore a backup, I was having issues after updating. Working fine now.

Thank you