For some weird reason, my Faq Book Pro stopped working properly. Its throwing these errors
help-center:106 Uncaught ReferenceError: WOW is not defined
faqbook.js?v=3.5.1:4 Uncaught TypeError: Cannot read property 'token' of undefined
at HTMLDocument.<anonymous> (faqbook.js?v=3.5.1:4)
at i (jquery.min.js:2)
at Object.fireWith [as resolveWith] (jquery.min.js:2)
at Function.ready (jquery.min.js:2)
at HTMLDocument.K (jquery.min.js:2)
The left menu bar does not respond to clicks anymore, and neither do its items inside.
Please do advice.
I visited the link
but it gives me a 404 error.
Im very sorry... i fixed it.. you can try again now...
help-center:106 Uncaught ReferenceError: WOW is not defined(…)
Since the extension worked ok before, you must remember what changes you made that broke the extension. Did you install any other extensions?
no i did not.. i really have no idea how WOW could be not defined. Additionally that error occurs ONLY on that page. I have also checked there are no plugins that are installed or activated in that area. One thing i did do was upgrade minitek and joomla.
I have also tried unpublish ALL custom html modules.. no luck either. That page has no other plugins seemingly activated.
I have double-checked everything in Joomla 3.6.5 and I don't see any problem on my end.
There is some problematic script in your page.
Try to disable the following script in your website and see if that solves the problem:
Hi.. I have turned off the shortcode and found the error comes from this line of code.. which seems to be from faqbook,
No, this code is not from FAQ Book, it's either from another extension or from the template.
Hello how do i remove the website domain from my previous messages here? Can you do that for me....or just totally remove this conversation or hash out the domain? Thanks...
Hi, If you give me the tickets ids, I can delete the tickets if you want.
Hi its happening again.... but a slightly different error
The error is as attached. I've already set it to load jquery to no avail. Screenshot also attached.
How to resolve this.. Ive purged all cache and joomla cache too. thanks!
Go to the component configuration and enable the parameter 'Load jQuery Library'.
If that does not solve the problem, then there is some issue with a 3rd party extension like before and you must unpublish that extension.
This is an empty template with nearly no other extensions. I've also already enabled load jquery lib. Could it be php7 i am using or anything else? Or would you like to have login info to take a look? The login is same as before.
No, php 7 should not be a problem.
Yes please, send me login info.
its the same as before thats posted at the top of this topic.... this is a public forum so i should not be posting here right. Or how should i best send it to you? Thanks for your help in advance.
You must create a new private ticket and enter the login info in the relevant fields.
Its in this ticket.. the one where i scroll to the top and it says
"Custom Fields - Only visible to ticket owner and moderators"
I have fixed it. It should be ok now.
Thanks! May I know how you fixed it?
There was an error in the jQuery scripts ordering.
I installed the plugin 'JQuery Easy' and now scripts are loaded in the correct order.
Oh thanks.. maybe can have that in your faq for future users who face this too.
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