This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 24 January 2018 20:13 EET
Dear MiniTek,
I'm having an issue using a widget where if I change any of the Data Source sort settings away from Title / Descending (in both of the sort fields) it destroys the layout on the front end. If it's not set to those specific settings, 2-3 boxes will show up normal, but the rest will be very skinny and justify left (or sometimes center) all the rest of the way down the page. Once I change it back to above setting, the page displays fine.

Because this is a rather complex troubleshooting issue, I made the following screen capture video to help you see what is happening. Hopefully you allow this ScreenCast link

The email on the account is our clients. My tech contact email is:

Amy Gardner-Nordstrom
Thursday, 25 January 2018 16:44 EET
Hi Tom,

I have logged in to the backend. I will perform some tests to see what's wrong and I'll let you know asap.
Support Team
Thursday, 25 January 2018 16:54 EET
It seems that there is some html error in one of the articles that are displayed in the Wall.

Usually this is due to an unclosed 'div' or 'p' tag in the article text.

A quick fix is to enable the parameter:
Widget > Settings > Detail box > Strip HTML tags

This will automatically fix possible html errors (by removing all html tags from the articles introtext).
I have already enabled this parameter in your widget.

One other thing, about the default sorting filter; The default sorting filter is always the same as the data source ordering.
So, if you select 'created date' in the data source ordering, the default sort filter will be 'Date'.
Support Team
Friday, 26 January 2018 15:31 EET
Thanks. Appreciate you looking into it

Amy Gardner-Nordstrom
Friday, 26 January 2018 16:27 EET
You're welcome Tom.
Support Team
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.