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F
FernmPosted 2 years ago

Hello, I bought a subscription yesterday but I can not download although I have a download id. What is wrong?

http://cm-vilareal.pt/2022/images/invoice.pdf

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5 answers

M
MinitekPosted 2 years agoModerator

Hi there,

That's because you used a different email when you purchased the product and now you have 2 accounts. The product is in the account with the email nunosilva@cm-vilareal.pt.

https://www.minitek.gr/support/faq/subscriptions/i-just-purchased-a-subscription-but-my-subscriptions-page-is-empty-what-happened

Do you want to merge your accounts and only keep one? Which one?

F
FernmPosted 2 years ago

Yes, I would prefer to use only fernmac@hotmail.com

Thank you

M
MinitekPosted 2 years agoModerator

Done. The subscription has been added to your account.

F
FernmPosted 2 years ago

Thank you very much

M
MinitekPosted 2 years agoModerator

You're welcome.