Minitek Faq Boook suddenly throwing errors and not working well

C
chizuokaPosted 4 years agoEdited 3 years ago
  For some weird reason, my Faq Book Pro stopped working properly. Its throwing these errors

help-center:106 Uncaught ReferenceError: WOW is not defined
at help-center:106
faqbook.js?v=3.5.1:4 Uncaught TypeError: Cannot read property 'token' of undefined
at HTMLDocument.<anonymous> (faqbook.js?v=3.5.1:4)
at i (jquery.min.js:2)
at Object.fireWith [as resolveWith] (jquery.min.js:2)
at Function.ready (jquery.min.js:2)
at HTMLDocument.K (jquery.min.js:2)

The left menu bar does not respond to clicks anymore, and neither do its items inside.

Please do advice.

Thank you.
0
#1766

21 answers

M
MinitekPosted 4 years agoModerator
Hi there,

I visited the link
http://staging.petbacker.com/help-center
but it gives me a 404 error.
C
chizuokaPosted 4 years ago
Im very sorry... i fixed it.. you can try again now...
M
MinitekPosted 4 years agoModerator
Hi there,

I see there is a javascript error in your website:

help-center:106 Uncaught ReferenceError: WOW is not defined(…)


You must first make sure that your page does not have any javascript errors before enabling the extension.

Since the extension worked ok before, you must remember what changes you made that broke the extension. Did you install any other extensions?
C
chizuokaPosted 4 years ago
no i did not.. i really have no idea how WOW could be not defined. Additionally that error occurs ONLY on that page. I have also checked there are no plugins that are installed or activated in that area. One thing i did do was upgrade minitek and joomla.
C
chizuokaPosted 4 years ago
I have also tried unpublish ALL custom html modules.. no luck either. That page has no other plugins seemingly activated.
M
MinitekPosted 4 years agoModerator
I have double-checked everything in Joomla 3.6.5 and I don't see any problem on my end.

There is some problematic script in your page.
Try to disable the following script in your website and see if that solves the problem:

/plugins/system/bdthemes_shortcodes/shortcodes/social_share/js/social_share.js
C
chizuokaPosted 4 years ago
Hi.. I have turned off the shortcode and found the error comes from this line of code.. which seems to be from faqbook,

new WOW().init();
M
MinitekPosted 4 years agoModerator
Hi,

No, this code is not from FAQ Book, it's either from another extension or from the template.
C
chizuokaPosted 4 years ago
Hello how do i remove the website domain from my previous messages here? Can you do that for me....or just totally remove this conversation or hash out the domain? Thanks...
M
MinitekPosted 4 years agoModerator
Hi, If you give me the tickets ids, I can delete the tickets if you want.
C
chizuokaPosted 3 years ago
Hi its happening again.... but a slightly different error

https://staging.petbacker.com/pet-parents/how-does-petbacker-work

The error is as attached. I've already set it to load jquery to no avail. Screenshot also attached.

How to resolve this.. Ive purged all cache and joomla cache too. thanks!
M
MinitekPosted 3 years agoModerator
Go to the component configuration and enable the parameter 'Load jQuery Library'.

If that does not solve the problem, then there is some issue with a 3rd party extension like before and you must unpublish that extension.
C
chizuokaPosted 3 years agoEdited 3 years ago
This is an empty template with nearly no other extensions. I've also already enabled load jquery lib. Could it be php7 i am using or anything else? Or would you like to have login info to take a look? The login is same as before.
M
MinitekPosted 3 years agoModerator
No, php 7 should not be a problem.

Yes please, send me login info.
C
chizuokaPosted 3 years ago
its the same as before thats posted at the top of this topic.... this is a public forum so i should not be posting here right. Or how should i best send it to you? Thanks for your help in advance.
M
MinitekPosted 3 years agoModerator
You must create a new private ticket and enter the login info in the relevant fields.
C
chizuokaPosted 3 years ago
Its in this ticket.. the one where i scroll to the top and it says
"Custom Fields - Only visible to ticket owner and moderators"
M
MinitekPosted 3 years agoModerator
I have fixed it. It should be ok now.
C
chizuokaPosted 3 years ago
Thanks! May I know how you fixed it?
M
MinitekPosted 3 years agoModerator
There was an error in the jQuery scripts ordering.

I installed the plugin 'JQuery Easy' and now scripts are loaded in the correct order.
C
chizuokaPosted 3 years ago
Oh thanks.. maybe can have that in your faq for future users who face this too.

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