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Content Notification only works if I am logged into front end of my site

ML

Mr L KarasPosted 7 years agoEdited 7 years ago

Hi, have a simple problem which no doubt you will be able to advise me on.

If I log into the front end of our website (log in right at the bottom of teh home page), the Content Notification system works as the documentation says, so that when the test page is updated, I do get an alert email.

However, if I am not logged in, and just browsing the pages of the web site, and click on the icon to get content notifications (as on the test page I have directed you to in the above info) , type the name and email address, and then click SUBSCRIBE, nothing happens except that the spinning wheel of doom keeps spinning for ever, as shown in the attached screenshot.

The documentations says that web site users do not have to be logged in and it will work.

Have I missed something in the documentation which I need to do to make this work when I am not loggged in?

Thanks for your help and advice.

0

#2038

6 answers

ML

Mr L KarasPosted 7 years ago

Hi, any chance of a quick response regarding your first thoughts as to why this does not work if one is not logged into the front end of the wweb site?

Many thanks.

M

MinitekPosted 7 years agoModerator

Hi there,

The problem is that your server is returning a 500 error when trying to subscribe the guest user:

http://www.steeple-ashton.co.uk/index.php?option=com_contentnotifications&task=follow.subscribeGuest&component=com_content&objecttype=item&objectid=265&username=Minitek&useremail=info%40minitek.gr&fee1935b2386e2422c7784cf3cd8f87a=1

www.steeple-ashton.co.uk is currently unable to handle this request.

HTTP ERROR 500

Do you have a firewall enabled in your website (admin tools etc) ?

ML

Mr L KarasPosted 7 years ago

Many Thanks. I will check and get back to you.

Thanks for your suggestion.

ML

Mr L KarasPosted 7 years ago

Hi Jannis again, thanks for this information. Should the documentation have mentioned something about this guest account? Or did I just miss it?

Thanks.

M

MinitekPosted 7 years agoModerator

Hi there,

Did you figure out the problem with the
HTTP Error 500
message?

ML

Mr L KarasPosted 7 years ago

Hi, yes, sorry for the delay, I did, or rather Kristal, our hoster, did. There was a module in php selector/extensions which was not enabled called mcrypt. They enables it and it all started working. Thanks for your input.

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