Frequently Asked Questions

Sure you can. You can upgrade at any time as long as you have an active subscription. Just contact us before upgrading and we will take care of everything.

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Absolutely not. There are no recurring charges or other fees whatsoever. All subscriptions are a one-time payment and it's up to you to decide when to renew your subscription.

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After the subscription expires you will still be able to use the products for as long as you like. However, you won't have access to downloads, updates and support tickets.

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You have the right to request erasure of your personal data and your account in our website. You can request your data deletion by clicking on the "Request Manual Deletion" button at the bottom of the Data Processing Options page.

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Access to updates for commercial products is granted to users with active subscriptions. If there are any exceptions, we will always make sure to clearly state so in the product changelog.

When a new version of one of our products is released, it will be published in the following pages:

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Your website must be completely javascript error-free before you enable our extensions. None of our extensions will work on a page with javascript errors. We don't offer support if your page has existing javascript errors. An existing javascript error is an error that existed before enabling any of our extensions. You must first fix all existing javascript errors before asking for support.

How do I know if my website has existing javascript errors?

Do the following to see if your website has existing javascript errors:

  1. Unpublish all Minitek extensions.

  2. Disable cache in your website and then purge all the cached pages.

  3. Open your website with Chrome Web Browser.

  4. Go to the page in question (all Minitek extensions must be disabled).

  5. Hit F12 on the keyboard. The DevTools window will open at the bottom of the browser window.

  6. When the DevTools window opens, click on the tab 'Console'.

  7. Now hit F5 so that the browser reloads the page.

  8. If everything is normal and there are no javascript errors present, you will not see any error messages in the console window.

  9. If there are javascript errors in your page, you will see those errors in the console window:

What to do now?

Unfortunately there is not much we can do to help you if your page has existing javascript errors caused by 3rd party extensions or templates. You must fix all the errors before enabling our extensions. If you still have problems after you have fixed all existing javascript errors, please ask for support and we'll look into it.

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If you have not received an email from us, please check your spam/trash folders. If you still can't find the activation email, you must use a different email address.

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Starting May 25th 2018, our eCommerce provider 2Checkout will be GDPR compliant.

Please visit https://www.2checkout.com/lp/gdpr-compliant.html for more details on how 2Checkout complies with GDPR, or visit https://www.2checkout.com/legal/privacy/ to learn how 2Checkout handles your data.

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When purchasing a subscription at Minitek, the subscription is added to the user account associated with the email in the shopping cart form (Section: Billing Information).

If an account associated with that email exists, the subscription will be added to that user account. If it does not exist, a new user account will be created for that email and the subscription will be added to the new account. You will automatically receive login info for the new user account at that email.

If you have not received an email from us, please check your spam/trash folders.

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If you face a technical issue with a product, you may be eligible for a refund. Just contact us as soon as possible and we'll try to help you solve the problem.

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2Checkout Services are PCI DSS Level 1 Certified (Payment Card Industry Data Security Standard). PCI DSS is the most important security standard for the card payment industry. All transactions are made using a SSL connection (128 bytes) provided by Verisign.

The data sent from your browser to 2Checkout servers is always encrypted. All 2Checkout servers are certified McAfee Secure and scanned daily by ScanAlert for known vulnerabilities. Additionally 2Checkout does not store any credit card sensitive information.

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If you have paid with Paypal and you placed an order with a billing email address different from your primary email of your PayPal account (usually the one you used when you registered the PayPal account), an order confirmation may be required. In this case, follow the instructions that you have received by email, in order to confirm and complete the order.

You can look-up an order for checking exactly its current status in 2Checkout myAccount Area at the Order Lookup Section.

All information included in the order form is requested in order to prepare the invoice and to be able to send you all data regarding order and delivery. 2Checkout is legally entitled to collect personal data. Inconsistencies or incomplete information in the order form may lead to unnecessary delays in the order confirmation. For more details, please read the Privacy Policy.

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  Info

Renewals are not necessary in order to keep using our products. You can keep using a product forever without ever renewing your subscription. However, access to updates and support is granted only to users with active subscriptions.

Automatic renewals

We do not enforce automatic renewals and we will never charge you without your explicit consent. Your subscription will be automatically renewed only if you opt-in for automatic renewal in the shopping cart when you purchase a product.

Manual renewals

  Info

Manual renewals are only possible via the renewal email that will be automatically sent to your email address. If you have not received the renewal email and you still want to renew, send us a message.

If you opt out of automatic renewal, a subscription renewal must be performed manually by you.

To this purpose we will send you two (2) email notifications.

The first email notification will be sent to you seven (7) days before the subscription expiration day. The email notification will contain info about the expiration day as well as a renewal link. If you are entitled to a renewal discount, it will be automatically applied when you click on the renewal link.

The second and final email notification will be sent to you on the expiration day.

The renewal link expires 7 days after your subscription has expired. You can send us a message if you still want to renew your subscription after the 7-day grace period has passed. In this case, we will send you a discount coupon for a new subscription.

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When the order is confirmed, you will receive a notification by email. Also, you will be able to look-up an order for checking exactly its current status in 2Checkout myAccount at the Order Lookup Section.

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According to EU regulations, all customers located within the EU are required to pay VAT unless they have a valid VAT ID, in which case they are exempt from VAT.

As per the new set of European Union regulations for VAT that came into effect starting January 1st, 2015, all of the purchases made through our vendor 2Checkout by EU shoppers will be charged a VAT rate according to the customer's country of residence or establishment.

In addition to VAT adjustments, please be informed that sales to customers established in Iceland, Norway and Switzerland (outside of the EU) are subject to each country's VAT.

For a list of EU member and their standard VAT rates, as well as more details on the VAT Regulations, please check out the European Commission Jan 1, 2015 Updates.

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All the invoices for orders are generated as PDF documents.

The invoice can be downloaded by logging in to 2Checkout myAccount with your email and order number.

If you are ordering on behalf of a company, the invoice will be sent automatically to the billing email address provided during ordering. For each completed order, a payment receipt will also be sent automatically to the billing email address provided.

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